Terms of service

Last updated 7 September 2026

Short version: Loopah makes and publishes social posts for your brand; you stay responsible for what goes out under your name; you pay for what you use; either side can walk away.

The service

Loopah learns a brand's look and voice, generates post ideas, captions and visuals, places them on a calendar and, once approved (or on autopilot if you switch it on), publishes them to the social accounts you connected. Features change over time; we announce the ones that affect you.

Your account and your accounts

• You may only connect social accounts you own or are authorised to manage. Connecting an account means you accept that platform's terms as well (for Instagram, Meta's Platform Terms).
• Keep your sign-in to yourself. You are responsible for what happens under your account.
• One person can manage several brands; each brand is a separate workspace with its own connections and content.

Content

• What you upload stays yours. What Loopah generates for your brand is yours to use as you like.
• Generated content is produced by an AI model from your brand notes and topics. It can be wrong, bland or off-tone. Review before publishing is the default for that reason. If you enable automatic publishing, you accept that posts go out without a human look.
• No spam, no fake engagement, no content that breaks the law or the connected platform's rules. We may pause a brand that does.

Billing

• Plans include a monthly allowance of tokens; a generation consumes tokens as shown in the app. Unused monthly tokens do not roll over. Top-up tokens you buy stay until used.
• Payments are processed by Stripe. Prices are shown before you pay. Consumed tokens are not refundable; an unused paid month is refunded on request.
• You can cancel at any time; the plan runs to the end of the paid period.

Availability and liability

We run Loopah with care but without a guarantee of uptime. Publishing depends on third-party platforms that change and fail on their own schedule; a missed or failed post is not something we can compensate beyond the tokens it consumed. To the extent the law allows, our liability is limited to the fees you paid us in the three months before the claim.

Ending things

You can delete a brand or your account at any time; see the data deletion page. We may close accounts that break these terms, with notice unless the breach is serious.

Who you are contracting with, and which law applies

These terms are between you and BIZWAX WEBDEV SRL, Str. George Vâlsan 12, Sector 6, Bucharest, Romania (CUI RO47632445, Trade Register J2023002795408), trading as Good Scratch. Romanian law applies; if you are a consumer in another EU country, the mandatory protections of your own country still apply to you.

Changes and contact

We may update these terms; material changes are announced in the app or by email. Questions: loopah@good-scratch.com.